Top 10 Questions to Ask Before Hiring a Window or Exterior Cleaning Company

Hiring someone to clean your windows, roof, or exterior surfaces might seem straightforward, but not all companies are created equal. Asking the right questions can help you avoid costly mistakes, ensure safety, and get the quality results your property deserves.

Before you make that call, here are 10 important questions to ask plus insights to help you choose a company you can trust:

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1. Are you licensed and insured?

Licensing ensures they meet legal and safety requirements. Insurance protects you from liability if anything goes wrong on the job.

2. Do you have any safety certifications or training?

Safety is a must, especially for services that involve ladders, rooftops, and elevated work. Ask if the team is trained and certified in safety practices to ensure the job gets done responsibly.

3. What range of services do you provide?

Some companies specialize in just one area, while others offer a full range of exterior cleaning services. It’s often more convenient (and cost-effective) to hire one company that can handle windows, pressure washing, roof washing, gutters, and more.

4. What cleaning methods do you use for different surfaces?

Not all surfaces can handle high-pressure cleaning. A reputable company should know when to use pressure washing, soft washing, or other specialized techniques depending on the material and condition of the area being cleaned.

5. Can you provide references or online reviews?

Customer feedback is one of the best ways to gauge the quality of service. A trustworthy company will have plenty of reviews or testimonials you can check out on platforms like Google, Yelp, or Facebook.

6. How long have you been in business?

Experience matters. Companies that have been in the industry for several years tend to be more consistent, knowledgeable, and better prepared to handle unique challenges or large-scale projects.

7. Do you offer any guarantees or warranties?

Look for companies that stand behind their work. Whether it’s a satisfaction guarantee or a warranty on specific services, it shows they’re confident in the quality and durability of the results.

8. Are your technicians in uniform and easily identifiable?

Professional appearance reflects the company’s standards. Uniformed, clearly identified staff help you feel confident about who’s on your property, especially for residential or commercial spaces.

9. Do you use safe and eco-friendly cleaning solutions?

Ask what kind of products they use, especially if you have pets, kids, or sensitive landscaping. Responsible companies use eco-friendly, non-toxic solutions that are both effective and safe.

10. How do you handle estimates and scheduling?

Clear communication is key. Find out how they quote projects, whether estimates are free, and how they manage scheduling. A responsive team that values your time is always a good sign.

Choosing an exterior cleaning company isn’t just about price—it’s about trust, professionalism, and long-term value. Asking these questions will help you make a smart, informed decision for your property.

If you're ready for expert results with reliable service, Loyal Exterior Cleaning is here to help.

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